Refund Policy

Last updated: March 2025

1. 7-Day Money-Back Guarantee

FavoTV offers a 7-day money-back guarantee on all subscription plans. If you are not satisfied with our IPTV UK service for any reason within the first 7 days of your subscription, you are entitled to a full refund.

2. How to Request a Refund

To request a refund, please contact our support team via:

Please include your name, email address, and order details in your refund request.

3. Refund Processing Time

Once your refund request is approved, your refund will be processed and issued within 15 to 120 minutes. Refunds are returned to the original payment method used for the purchase.

4. Eligibility Conditions

Refunds are available under the following conditions:

  • The refund request is made within 7 days of the original purchase date
  • The service has not been misused or violated our Terms of Service
  • The account has not been previously refunded

5. Non-Refundable Situations

Refunds may not be granted in the following cases:

  • The refund request is made after the 7-day guarantee period
  • The account was terminated due to a violation of our Terms of Service or Acceptable Use Policy
  • The customer has received a refund on a previous purchase
  • The service was functioning properly but the customer simply changed their mind after the guarantee period

6. Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion for subscriptions beyond the 7-day guarantee period, particularly in cases of extended service outages or technical issues on our end.

7. Subscription Cancellation

All payments are one-time payments. There are no recurring charges or automatic renewals. Your subscription will simply expire at the end of the purchased period. If you wish to continue, you can purchase a new plan at that time.

8. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page. Continued use of our service constitutes acceptance of the updated policy.

9. Contact Us

For refund-related questions, please contact us at [email protected] or via our Contact page.