Privacy Policy

Last updated: March 2025

1. Introduction

FavoTV ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our IPTV service at favotv.co.uk.

2. GDPR Compliance

We follow UK GDPR and EU GDPR principles to ensure that personal data is:

  • Processed lawfully, fairly, and transparently
  • Collected for clear and legitimate purposes
  • Limited to what is necessary
  • Accurate and kept up to date
  • Stored only for as long as needed
  • Protected using appropriate security measures

3. What Personal Data We Collect

We only process data necessary to operate our services:

Account Information:

  • Name
  • Email address
  • Subscription details

Payment Information:

  • Payments are handled by secure third-party payment providers
  • We do not store full card details

Usage and Technical Data:

  • IP address
  • Device type
  • App or connection logs

4. Legal Basis for Processing

Under GDPR, we process personal data based on:

  • Contractual necessity -- to deliver the service you request
  • Legitimate interests -- service improvement, security, fraud prevention
  • Consent -- where required (e.g., optional communications)

5. Your Rights Under GDPR

If you are located in the UK or EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Restrict processing in certain situations
  • Object to processing based on legitimate interests
  • Receive your data in a portable format

To exercise your rights, contact us via our Contact page. We aim to respond within 30 days.

6. Data Security

We take data security seriously. Measures include:

  • Secure servers and systems
  • Restricted access to personal data
  • Technical and organisational safeguards

While no system is 100% secure, we take reasonable steps to protect your information.

7. International Data Transfers

Some data may be processed on servers located outside the UK or EEA. When this happens, we ensure appropriate safeguards and GDPR-compliant protections are in place.

8. Cookies

Our analytics system is cookie-free and privacy-friendly. We do not use tracking cookies or share data with third-party advertising networks.

9. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will appear on this page with a revised date. We recommend reviewing this page periodically.

12. Contact Us

For privacy-related questions, contact us at [email protected] or via our Contact page.